About the role:

Responsible for creating a welcoming atmosphere, assisting guests with their needs, and ensuring they have an exceptional experience during their visit.

Key Responsibilities:

• Welcome and greet guests warmly upon arrival.
• Assist guests with check-in/check-out procedures.
• Address and resolve guest inquiries and complaints promptly and professionally.
• Provide information about our services,and facilities.
• Monitor and manage the guest experience to ensure high levels of satisfaction.
• Support the management team with guest-related reports and feedback.

Qualifications:

• Proven experience in a guest relations or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency in English.
• Flexibility to work various shifts, including weekends and holidays.
• A positive attitude and a passion for delivering exceptional service.

What We Offer: