About the role:

Ensure exceptional customer service standards are met and exceeded, while managing and
resolving guest inquiries, complaints, and special requests.

Key Responsibilities:

• Train, mentor, and motivate the Guest Relations team to consistently deliver top-notch service.
• Supervise the Guest Relations team to ensure smooth day-to-day operations.
• Greet VIP guests and ensure they receive personalized service during their visit.
• Handle guest inquiries, special requests, and complaints promptly and professionally, ensuring swift resolution.
• Maintain strong communication with the Guest Relations Manager and other department heads to ensure any guest-related issues are addressed.

Qualifications:

• Proven 1+ experience in a similar role in a luxury hotel, resort, or beach club.
• Strong leadership and communication skills, with the ability to manage a team.
• Excellent customer service skills and ability to handle challenging situations.
• Ability to speak and understand English or other languages is a plus.
• Knowledge of reservation systems and guest management tools is a bonus.

What We Offer: